Shipping and Delivery Policy

Last Updated: March 11, 2026

Company Name：枝江市梢乐商贸有限公司

Company Address：湖北省宜昌市枝江市马家店街道东湖大道28-1号1栋电商产业园1105室-13-0442工位

Representative: Zhang Qunshan
Unified Social Credit Code: 91420583MAK5N1D928
Phone Number: +86 16253651102
Email: service@mail.pas-store.com

Shipping and Delivery Policy

This policy aims to clarify order shipping, delivery times, shipping costs, and related responsibilities, providing you with a clear and reliable shopping delivery experience. Specific shipping times may be affected by order demand, factory production cycles, public holidays, weather conditions, and other force majeure factors, based on actual delivery progress.

Shipping Costs

• Free Shipping Range: All orders within the contiguous 48 states of the United States are eligible for free shipping.
• Exclusions: Alaska, Hawaii, U.S. Territories, APO/FPO addresses, PO Boxes, and other regions do not qualify for the free shipping policy. Please contact customer service for specific shipping costs.

Shipping Methods

Our partnered logistics carriers include UPS, FEDEX, and USPS, capable of meeting delivery needs across the contiguous 48 states of the United States. To ensure accurate delivery, please make sure to provide a complete, correct, and valid shipping address when placing your order. If the package delivery fails, is returned, or incurs additional charges due to an incorrect, incomplete, or invalid address provided by you, any related re-shipping costs and losses will be your responsibility.

After your order is shipped, we will promptly send a notification email containing the tracking number to your registered email at service@mail.pas-store.com. You can use the tracking number to check real-time delivery status and estimated delivery time via the carrier's official channels.

Delivery Timeframes

• Shipping Timeframe: Once your order is successfully paid and the product is in stock, we will ship it within 1-2 business days (no shipments on weekends and public holidays, thus extending the timeframe).
• Arrival Timeframe: The standard delivery period for the contiguous 48 states of the United States is 5-7 business days (excluding order placement, shipping, and holiday periods).
• Order Modification: You can contact customer service to edit or change your order within 12 hours of placing it; modifications beyond this timeframe cannot be guaranteed.

Package Acceptance

• Default Acceptance: All packages are delivered without requiring a signature and will be left at the front door, reception, or a secure location such as a parcel locker at your specified delivery address, subject to the carrier's actual delivery practices.
• Signature Service: If you require a personal signature confirmation upon delivery, please contact our customer service team within 24 hours after placing your order (Business Hours: Monday to Friday, 9 AM - 6 PM, UTC+8:00). We will arrange this for you, and related fees will be communicated by customer service.

If you encounter any issues during the delivery process, please contact us via email at service@mail.pas-store.com during business hours, and we will promptly verify and resolve them to protect your rights.