Frequently Asked Questions (FAQ)

Last Updated: March 11, 2026

Company Name：枝江市梢乐商贸有限公司

Company Address：湖北省宜昌市枝江市马家店街道东湖大道28-1号1栋电商产业园1105室-13-0442工位

Representative: Zhang Qunshan
Unified Social Credit Code: 91420583MAK5N1D928
Phone Number: +86 16253651102
Email: service@mail.pas-store.com

Frequently Asked Questions (FAQ)

About Us and Our Products

What type of products do you primarily offer?

We focus on niche department store products in the United States, covering four main categories: digital, sports & fitness, stationery & office, and home essentials.

What specific products are available for selection?

Currently, our products include headphones, power banks, mice, and chargers (digital); dumbbells and badminton rackets (sports & fitness); pens (stationery & office); cups, chopsticks, and toothbrushes (home essentials). We will continue to expand our product range in the future.

Orders and Shipping

How long does it take for an order to ship after it's placed?

Orders with available stock typically ship within 1-2 business days (excluding weekends and public holidays). Please be patient.

How long will it take to receive my order after it's shipped?

The actual delivery time is 5-7 business days. You can track the order status in real-time via logistics updates.

Can I modify or edit my order information after placing an order?

Yes, you can edit/change your order information within 12 hours of placing the order. Modifications are not possible after this timeframe, so please be mindful of the time.

Taxes and Duties

Does the product price include taxes?

Yes, the prices shown for our products already include applicable taxes; no additional payment is required.

Do I need to pay extra for customs duties?

Customs duties are subject to local regulations. Whether you need to pay and how much depends on the requirements of the local customs authorities.

Customer Service and Inquiries

How can I contact customer service?

You can contact our customer service via our official email at service@mail.pas-store.com.

What are the customer service hours?

Our customer service hours are Monday to Friday, from 9 AM to 6 PM (UTC+8:00). For inquiries outside of these hours, we will respond promptly on the next business day.