Privacy Policy

Last Updated: March 11, 2026

Company Name：枝江市梢乐商贸有限公司

Company Address：湖北省宜昌市枝江市马家店街道东湖大道28-1号1栋电商产业园1105室-13-0442工位

Representative: Zhang Qunshan
Unified Social Credit Code: 91420583MAK5N1D928
Phone Number: +86 16253651102
Email: service@mail.pas-store.com

Privacy Policy

Welcome to the services of PAS-STORE (hereinafter referred to as "we"). We focus on operating niche department store products in the United States, covering categories such as digital (headphones, power banks, mice, chargers), sports & fitness (dumbbells, badminton rackets), stationery & office (pens), and home essentials (cups, chopsticks, toothbrushes). We understand that your personal privacy is crucial. This Privacy Policy aims to clearly inform you of how we collect, use, store, and protect your personal information, as well as the rights you have, ensuring that you can understand how your privacy is handled while using our services. This policy strictly adheres to U.S. federal and state data protection laws, including but not limited to the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Children's Online Privacy Protection Act (COPPA), treating your personal information with legality, necessity, and transparency.

Scope of Application

This Privacy Policy applies to the personal information we collect and process when you visit our website, purchase our products, use our customer service, and interact with us in any form. It applies regardless of the channel (online platform, email communication, etc.) through which you interact with us. If you access our services from outside the United States, this policy may not apply; please refer to applicable privacy protection rules in your region.

Personal Information We Collect

To provide core services such as product sales, order fulfillment, and customer service, we only collect personal information necessary for service delivery and do not collect unrelated information. The categories include:

(a) Order and Transaction Information

When you place an order on our platform, we collect your name, shipping address, contact phone number, email (if provided), order details (including purchased products, order amount, order time), and payment-related information (only the payment channel name; full account and password are not stored) through licensed payment institutions. This information is used solely for order fulfillment, including confirming orders, arranging shipments, providing logistics updates, and handling order edits/changes, returns, or exchanges.

(b) Customer Service Related Information

When you contact our customer service via email (service@mail.pas-store.com) or online consultation for inquiries about orders, deliveries, product queries, after-sales complaints, etc., we collect inquiry content, contact information (email, phone if provided), and related order information. Our customer service hours are Monday to Friday, 9 AM to 6 PM (UTC+8:00); information collected during these hours is used to provide timely service.

(c) Device and Browsing Information

When you visit our online platform, we automatically collect device information (such as device model, operating system), IP addresses, and browsing records (such as product categories viewed, duration of stay). This information is used solely to optimize platform experience, ensure platform security, prevent abnormal access, and fraudulent activities. It will not be used to identify you personally or linked with personal identity information.

(d) Other Voluntarily Provided Information

Should you voluntarily provide product reviews or suggestions, we collect this information to improve product and service quality and will not use it for other purposes.

Use of Personal Information

We strictly adhere to the following uses of your personal information and will not use it for other purposes without your explicit consent:

Completing Order Processing and Fulfillment: Includes confirming order information, arranging shipment (orders with stock usually ship within 1-2 business days, excluding weekends and holidays), providing logistics updates (actual delivery time is 5-7 business days), and addressing order edits/changes (modifiable within 12 hours of placement), returns/exchanges, and other after-sales matters;

Providing Customer Service: Responding to inquiries, complaints, suggestions, resolving order/product-related issues, and communicating feedback promptly during customer service hours (Monday to Friday, 9 AM to 6 PM UTC+8:00);

Optimizing Products and Services: Analyzing user needs based on browsing records, order information, and voluntary feedback to optimize our product categories (digital, sports & fitness, etc.) and service processes, enhancing your shopping experience;

Ensuring Service Security: Identifying abnormal access and preventing fraud to protect your account and transaction security, complying with Federal Trade Commission (FTC) consumer privacy protection requirements to safeguard your legal rights;

Legal Requirements: Complying with investigations, inspections, and fulfilling legal obligations as mandated by law.

Sharing and Disclosure of Personal Information

We value your privacy and strictly control the sharing scope of personal information. Your information is shared with third parties only in these necessary scenarios and with strict adherence to privacy regulations:

Logistics Providers: To complete product delivery, we share your name, shipping address, phone number, and order number with logistics partners for delivery and tracking purposes. Logistic partners are restricted to using this information within the delivery scope.

Payment Providers: For completing transactions, we share order amounts, order numbers, and related information with payment partners who process your payment information according to their privacy policies and relevant laws. We do not store your full payment account information.

Legal Requirements: Upon receiving subpoenas, regulatory notifications, or other legitimate requests, we disclose relevant personal information as required by law.

Your Explicit Consent: With your authorization, we share relevant personal information with designated third parties as requested.

We will not sell, rent, or trade your personal information to unrelated third parties, nor transfer your personal information across borders unless explicitly agreed and in compliance with relevant laws.

Storage and Protection of Personal Information

(a) Storage Period

Your personal information is stored under the principle of “minimality and shortest period”: Order and transaction-related information is kept until one year after order completion and after-sales services end; customer service-related information is retained six months post resolution; device and browsing information is stored six months after your last platform visit. Post this period, personal information is deleted or anonymized to ensure it cannot be identified.

(b) Security Measures

We employ various technical and management measures to safeguard your personal information against leaks, alterations, and loss:

Technical Safeguards: Personal information is encrypted with AES-256 and transmitted using SSL/TLS protocols to prevent illegal interception or alteration.

Personnel Management: Access to personal information is restricted to authorized personnel only, with privacy training and confidentiality agreements in place, implementing a "least privilege + full traceability" mechanism, and regular access audits.

Emergency Response: A data security emergency response mechanism is established; in case of breaches, modifications, or security incidents, you will be notified within 72 hours, and steps will be taken to minimize risk, reporting to relevant authorities.

Compliance Audits: Regular reviews of personal information handling processes ensure adherence to U.S. federal and state data protection laws.

Your Rights

Under U.S. data protection laws, you have the following rights regarding your personal information, and we provide easy channels for exercising these rights:

Right to Access: You can inquire about your personal information we collect/store, including order and query records.

Right to Rectification: If errors are found in your personal information (e.g., incorrect address, phone), you can request corrections.

Right to Deletion: Subject to laws and policy, you can request deletion of your personal information.

Right to Withdraw Consent: You have the right to withdraw consent for collection/use of personal information (though withdrawal may impact service usage, such as order processing, customer service responses).

Order Information Query and Modification Right: Within 12 hours of order placement, you can request edits/changes to order details (e.g., shipping address adjustments).

To exercise these rights, contact us at service@mail.pas-store.com during customer service hours (Monday to Friday, 9 AM to 6 PM, UTC+8:00). Requests will be processed within 45 business days, with advance notice if special circumstances arise.

Children's Privacy Protection

We comply with COPPA requirements and do not knowingly collect information from children under 13. Minors (under 18) must use services with guardian consent and guidance. If inadvertent collection from children under 13 occurs, we will delete the information and notify guardians immediately.

Updates to the Privacy Policy

As laws update or business develops, this Privacy Policy may change. Major revisions (e.g., collection scope, use, sharing changes) will be communicated via online platform or email, ensuring awareness. Revised policies take effect upon publication; continued use signifies agreement.

Contact Us

For questions, suggestions, or to exercise rights regarding this Privacy Policy, contact:

Customer Service Email: service@mail.pas-store.com

Customer Service Hours: Monday to Friday, 9 AM - 6 PM (UTC+8:00)

We will respond promptly within these hours to address your concerns.